Strategic Army Client Success Director

Dcode; Washington (District of Columbia); Hybrid; USD 134,000 - 176,000; Full time

Job summary

Dcode is seeking a mission-driven Director of Client Success to lead top-priority initiatives for an Army client. You will build, operate, and scale a rapid-deployment function that identifies needs, integrates solutions, and delivers measurable mission impact across multiple teams and locations.

You will manage client engagements, nurture senior stakeholder relationships, and drive account growth while aligning programs with policy, acquisition, and operational objectives.

Qualifications

• 10+ years of relevant work experience, including leadership of government-facing contracts in acquisition, technology integration, or operational support.
• Proven experience managing government contracts (DoD preferred), with strong understanding of contracting mechanisms such as OTAs, CSOs, and IDIQs.
• Strong communication and stakeholder engagement skills, including the ability to brief senior leaders and produce decision-ready materials.
• Strong problem-solving skills, with the ability to operate in a fast-paced, evolving environment and deliver results under pressure.
• Understanding and comfort with agile project management.
• Demonstrated ability moving a capability from concept to operational deployment.

Responsibilities

• Lead client engagements and oversee multiple teams to deliver outcomes.
• Define and track program metrics to demonstrate ROI and mission impact.
• Translate objectives into actionable plans and timelines.
• Apply agile methods to plan, execute, and adapt projects.
• Foster cross-organizational collaboration across Army and DoD stakeholders.
• Ensure interoperability, security, and compliance with DoD/DoD regulations.
• Mentor senior program managers and support business growth opportunities.

Skills

Leadership

Stakeholder engagement

Agile project management

Strategic thinking

Executive communication

Education

DAWIA Program Management Level 2 / Practitioner Certification

Job description

Dcode is seeking a mission-driven Director of Client Success to lead top-priority initiatives for an Army client. You will build, operate, and scale a rapid-deployment function that identifies needs, integrates solutions, and delivers measurable mission impact across multiple teams and locations.

You will manage client engagements, nurture senior stakeholder relationships, and drive account growth while aligning programs with policy, acquisition, and operational objectives.