Remote SaaS Customer Service Manager

OpsArmy; San Antonio (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

OpsArmy is seeking a Customer Service Manager to lead a remote team in delivering exceptional customer support during our product launch. You will manage and coach customer service representatives, ensuring efficiency and operational excellence while maintaining high customer satisfaction.

The ideal candidate has over 2 years of experience in a similar role, strong communication skills, and proficiency in tools like Slack and Intercom. Join us in building a world-class support experience!

Qualifications

• 2+ years of experience managing customer service or support teams, preferably in SaaS or startup environments.
• Experience in scaling support operations in a remote-first environment.
• Proficient communication and coaching abilities.

Responsibilities

• Manage and support a distributed team of customer service representatives.
• Optimize support workflows and monitor performance against SLAs.

Skills

Team Management

Excellent Communication

Coaching Skills

Data-Driven Performance

Tools

Slack

Intercom

Jira

Pylon

Job description

OpsArmy is seeking a Customer Service Manager to lead a remote team in delivering exceptional customer support during our product launch. You will manage and coach customer service representatives, ensuring efficiency and operational excellence while maintaining high customer satisfaction.

The ideal candidate has over 2 years of experience in a similar role, strong communication skills, and proficiency in tools like Slack and Intercom. Join us in building a world-class support experience!