Remote Strategic Programs Lead - Healthcare Partnerships

Lyric; Richmond (VA); Remote; USD 125,000 - 188,000; Full time

Job summary

Lyric is seeking a Strategic Client Programs Lead to serve as the central post‑sales program leader for strategic clients, aligning client goals with cross‑functional execution across Lyric teams.

They drive governance, risk management, and reporting to ensure commitments are met, while bringing together experts to address client needs, optimize adoption, and maximize value realization.

Qualifications

• Minimum of seven (7) years of experience in program management, client success, professional services, PMO, consulting, or a related field.
• Experience managing detailed plans and reporting for large, cross-functional, client-facing initiatives.
• Experience working with executive stakeholders and client leadership teams.
• Demonstrated ability to lead through influence and establish accountability without direct reporting authority.
• Experience connecting implementation, ongoing operations, adoption and value realization.

Responsibilities

• Develop and maintain an integrated program plan with milestones, owners, and dependencies.
• Translate client objectives into coordinated actions across teams and track progress against commitments.
• Coordinate governance meetings, prepare agendas, and elevate decisions through the governance structure.
• Collaborate with Product, Clinical, Analytics, Operations, and Delivery teams to address gaps and maximize value.
• Manage intake, prioritization, and cross-functional coordination for client initiatives.
• Oversee release readiness and implementation coordination, ensuring client readiness and smooth deployment.

Skills

Program management

Cross-functional coordination

Executive stakeholder engagement

Influence without authority

Risk & issue management

Job description

Lyric is seeking a Strategic Client Programs Lead to serve as the central post‑sales program leader for strategic clients, aligning client goals with cross‑functional execution across Lyric teams.

They drive governance, risk management, and reporting to ensure commitments are met, while bringing together experts to address client needs, optimize adoption, and maximize value realization.