Strategic Client Programs Lead for Healthcare Plans

Lyric; Phoenix (AZ); Remote; USD 125,000 - 188,000; Full time

Job summary

Lyric is seeking a Strategic Client Programs Lead to coordinate post‑sales initiatives across Client Success, Product, Clinical, Analytics, Technology, Content, Operations, and Delivery teams. This role drives governance, risk management, and reporting to meet commitments, optimize adoption, and maximize value realization for strategic clients in a remote US setting.

Responsibilities include planning, cross‑functional coordination, release readiness, and executive‑level collaboration to frame

Qualifications

• Minimum of seven (7) years of experience in program management, client success, professional services, PMO, consulting, or a related field.
• Experience managing detailed plans and reporting for large, cross‑functional, client‑facing initiatives.
• Experience working with executive stakeholders and client leadership teams.
• Demonstrated ability to lead through influence and establish accountability without direct reporting authority.
• Experience connecting implementation, ongoing operations, adoption

Responsibilities

• Develop and maintain an integrated program plan covering strategic initiatives, active implementations, operational priorities, milestones, deliverables, owners, and dependencies.
• Translate agreed client objectives and priorities into coordinated work across the responsible teams.
• Track progress against plans and commitments, follow up with owners, and identify where work needs attention or decisions.
• Coordinate planning across workstreams, including sequencing, capacity constraints, and impacts on other client initiatives.
• Maintain both the overall program view and the detailed information needed to support execution and escalation.
• Serve as a program‑level counterpart to the assigned client, coordinating discussions that span multiple teams or initiatives.
• Establish and manage the program cadence, including workstream updates, client governance meetings, steering committees, and leadership reviews.
• Prepare agendas, materials, decision requests, and follow‑up actions for governance discussions.
• Bring together the appropriate client and Lyric stakeholders to resolve priorities, risks, and cross‑functional issues.
• Frame options and implications for decisions affecting scope, priorities, timing, resources, or economics, and elevate them through the agreed governance structure.
• Ensure decisions and client commitments are documented, communicated, and reflected in program plans.
• Develop an understanding of the client’s goals, operating environment, current use of Lyric capabilities, and measures of success.
• Coordinate Product, Clinical, Analytics, operational, and other experts in assessing client needs, raising concerns, and developing recommendations.
• Identify where existing capabilities may be underused and facilitate discussions about how the client could realize more value from them.
• Track progress against agreed client outcomes and bring together the appropriate experts to address gaps between expected and actual results.
• Connect insights from implementation and ongoing operations to future client planning and priorities.
• Maintain an organized view of client requests, enhancements, operational initiatives, and other work requiring cross‑functional support.
• Coordinate assessment of requirements, impacts, assumptions, dependencies, and recommended next steps with the responsible teams.
• Facilitate alignment on priorities and sequencing; bring unresolved tradeoffs to the appropriate decision‑makers.
• Track approved work through the program plan so that owners, commitments, and status remain clear.
• Coordinate cross‑functional readiness for releases, implementations, migrations, and other significant client events.
• Maintain visibility into readiness milestones, required actions, testing status, operational preparation, client communications, and dependencies.
• Follow up with responsible owners on outstanding readiness items and elevate concerns that could affect a client commitment or planned event.
• Facilitate communication among business, operational, delivery, and technical teams before and during implementation.
• Track post‑implementation issues, adoption, outcomes, and lessons learned.
• The Principal coordinates readiness and maintains an integrated view of progress; the responsible teams retain ownership of technical development, testing execution, and deployment.
• Maintain program‑level risks, issues, assumptions, and dependencies, including owners, mitigation actions, target dates, and escalation status.
• Proactively identify threats to milestones, client commitments, operational performance, or expected outcomes.
• Follow up on mitigation and resolution actions and elevate items that require leadership attention or cross‑functional decisions.
• Coordinate the planning and communication needed to prepare client and internal stakeholders for significant changes.
• Develop and maintain program status reports, dashboards, governance metrics, milestone tracking, and executive materials.
• Provide an accurate, current view of program health, delivery performance, decisions, risks, and client outcomes.
• Collect and reconcile updates from workstream owners, identify gaps or conflicting information, and ensure reporting supports action.
• Improve program processes, reporting, and cross‑functional ways of working based on lessons learned.

Skills

Program management

Cross-functional collaboration

Executive stakeholder management

Lead through influence

Risk management

Job description

Lyric is seeking a Strategic Client Programs Lead to coordinate post‑sales initiatives across Client Success, Product, Clinical, Analytics, Technology, Content, Operations, and Delivery teams. This role drives governance, risk management, and reporting to meet commitments, optimize adoption, and maximize value realization for strategic clients in a remote US setting.

Responsibilities include planning, cross‑functional coordination, release readiness, and executive‑level collaboration to frame