Client Partnerships Lead — Operations & Growth

Assurant; United States; On-site; USD 104,000 - 173,000; Full time

Job summary

Assurant is seeking a seasoned program leader to coordinate device lifecycle initiatives and client-facing operations. The role focuses on aligning account leadership with delivery teams, tracking timelines, and driving continuous improvement for better client outcomes.

You will monitor performance, manage risks, and deliver executive-level reporting while collaborating across finance, supply chain, and operations to maximize recovery value and profitability.

Qualifications

• Bachelor’s degree or equivalent experience in relevant fields.
• Proven ability to lead multiple interrelated projects simultaneously.
• Strong client relations, account management, and program leadership skills.
• Experience with supply chain, analytics, and device lifecycle concepts is preferred.
• Comfort with executive-level reporting and cross-functional collaboration.

Responsibilities

• Serve as primary liaison among client, Account Team, and operations units; monitor KPIs and SLAs.
• Coordinate multiple client initiatives, align priorities, and translate needs into plans.
• Track goals, timelines, deliverables, and communicate performance against objectives.
• Provide insights to improve client outcomes and drive profitable growth.
• Identify process inefficiencies and lead continuous improvement efforts.
• Manage program escalations and develop mitigation and contingency plans.

Skills

Leadership & coordination

Executive communication

Data analytics & reporting

Relationship management

Strategic planning

Matrixed environment

Education

Bachelor's degree in Business/Operations/PM

Tools

Excel

SQL

Power BI

Job description

Assurant is seeking a seasoned program leader to coordinate device lifecycle initiatives and client-facing operations. The role focuses on aligning account leadership with delivery teams, tracking timelines, and driving continuous improvement for better client outcomes.

You will monitor performance, manage risks, and deliver executive-level reporting while collaborating across finance, supply chain, and operations to maximize recovery value and profitability.