Enterprise Growth CSM: AI Platform ROI

Nimble; San Francisco (CA); On-site; USD 150,000 - 200,000; Full time

Job summary

Nimble in San Francisco is seeking a Customer Success Manager to drive adoption, retention, and expansion across enterprise accounts, partnering with senior stakeholders to deliver measurable outcomes using Nimble’s platform.

You will bridge customer needs with Nimble’s technical solutions, collaborating with Product, Support, and Engineering to deliver long-term value, manage risk, and identify opportunities for growth.

Qualifications

• 4+ years of customer-facing SaaS experience, including post-sale roles.
• 1-2+ years supporting enterprise customers in a high-growth environment.
• Experience partnering with Engineering, Data, and AI teams in complex enterprises.
• Strong technical aptitude with web technologies and API troubleshooting.

Responsibilities

• Own revenue growth and retention for a portfolio of enterprise customers, driving expansion, renewals, and advocacy while reducing churn.
• Build deep relationships with stakeholders across data, engineering, product, and BI teams to ensure long-term adoption and value.
• Run QBRs/EBRs with enterprise customers, communicate ROI, and align on strategy and next steps.
• Proactively monitor customer health signals and take action to prevent issues.
• Help build scalable documentation, automate processes and customer enablement playbooks.
• Work with Product and Solutions/Engineering to elevate gaps and influence roadmap priorities.
• Serve as a strategic advisor to maximize Nimble’s platform value for business goals.
• Forge deep relationships with customers and account teams, tracking events, needs, and value drivers.

Skills

SaaS customer success

Account management

Executive presence

Cross-functional collaboration

HTML/CSS familiarity

APIs & workflows

Tools

HTML/CSS

Job description

Nimble in San Francisco is seeking a Customer Success Manager to drive adoption, retention, and expansion across enterprise accounts, partnering with senior stakeholders to deliver measurable outcomes using Nimble’s platform.

You will bridge customer needs with Nimble’s technical solutions, collaborating with Product, Support, and Engineering to deliver long-term value, manage risk, and identify opportunities for growth.