Remote Strategic Accounts Growth Lead

Fly.io, Inc.; Northern (KY); Hybrid; USD 180,000 - 220,000; Full time

Benefits offered by this job

Health coverage

Standard benefits

Fully remote within US

Job summary

Fly.io, Inc. is seeking an experienced Account Manager to own relationships with our largest and fastest-growing accounts. You will drive revenue growth, address problems, and ensure customers realize continued value from Fly.io’s platform.

You’ll monitor usage, collaborate with engineering teams, and communicate needs to product and pricing. This role is fully remote within the United States and targets long-term customer partnerships.

Qualifications

• 3 to 6 years in account management, customer success, sales engineering, or technical support in an infrastructure or developer tools company.
• Able to read a usage chart, discuss containers and regions with engineers, and interrogate data critically.
• Manage pricing, terms, and discounts in money conversations with customers.
• Fluent in AI and capable of automating routine account tasks.

Responsibilities

• Grow and keep the revenue in your accounts.
• Handle inquiries from accounts on track to join the top customer list and convert them to relationships before they need help.
• Keep a simple plan for each account: what they run, who decides, where it’s headed.
• Review usage and architecture with customers on a regular schedule.
• Watch usage signals and start conversations when data shows change.
• Be the named contact when something breaks, and chase the fix internally until it’s done.
• Help customers move workloads onto Sprites.
• Tell product and pricing teams what your customers need.

Skills

Account management

Customer success

Usage charts

Pricing discussions

AI fluency

Job description

Fly.io, Inc. is seeking an experienced Account Manager to own relationships with our largest and fastest-growing accounts. You will drive revenue growth, address problems, and ensure customers realize continued value from Fly.io’s platform.

You’ll monitor usage, collaborate with engineering teams, and communicate needs to product and pricing. This role is fully remote within the United States and targets long-term customer partnerships.