Remote-First Strategic Account Leader (Tier A+)

Catapult; South Carolina; Remote; USD 90,000 - 130,000; Full time

Job summary

Catapult seeks a Strategic Account Manager to own our most important client relationships, a senior, relationship-driven role focused on the health, retention, and growth of a select set of Tier A+ accounts. Success is measured by net revenue retention and deep integration into clients' day-to-day operations.

You will lead renewal negotiations, craft proposals with subject matter experts, run monthly check-ins, quarterly reviews, and coordinate with Marketing and AEs to maximize value.

Qualifications

• 5+ years of experience in strategic account management
• Experience managing large accounts (500+ to 5,000+ employees)
• Proven retention and account growth
• Experience in professional services, HR outsourcing, or related consultative field
• Experience negotiating multi-year service agreements
• Experience turning at-risk accounts around

Responsibilities

• Own defined group of Tier A+ accounts and manage relationships
• Lead renewal negotiations and multi-year agreements
• Conduct monthly check-ins and quarterly business reviews
• Ensure clients utilize membership and HR resources
• Collaborate with Marketing and AEs on campaigns
• Keep Salesforce updated and track account health
• Own renewal process end-to-end
• Bring data-backed account plans to leadership

Skills

Strategic accounts

Relationship management

Renewal negotiations

Negotiation

Data analysis

Cross-functional collaboration

Long sales cycles

Education

Bachelor's degree in Business Administration, HR, Marketing, Economics, or related field

Advanced degree (MBA or similar)

Tools

Salesforce

MS Office

Excel

PowerPoint

Job description

Catapult seeks a Strategic Account Manager to own our most important client relationships, a senior, relationship-driven role focused on the health, retention, and growth of a select set of Tier A+ accounts. Success is measured by net revenue retention and deep integration into clients' day-to-day operations.

You will lead renewal negotiations, craft proposals with subject matter experts, run monthly check-ins, quarterly reviews, and coordinate with Marketing and AEs to maximize value.