Remote Strategic Account Manager

iSolved HCM; Sandy, Northern (UT, KY); On-site; USD 80,000 - 110,000; Full time

Job summary

isolved is seeking a Direct Account Manager to build and maintain strong, long-lasting client relationships while ensuring retention, satisfaction, and expansion through strategic guidance on isolved products and services.

You will manage inquiries, renewals, and upsell opportunities, working closely with sales and product teams to optimize usage and ROI for client organizations across the U.S.

Qualifications

• Bachelor's degree and 2+ years of related experience required.
• Strong written and verbal communication skills.
• Ability to manage multiple clients and priorities.
• Experience with client renewals, upselling, and relationship management.
• 5+ years of background or drug screening experience with a significant emphasis on daily client interactions.

Responsibilities

• Manage customer accounts and relationships.
• Handle incoming calls, emails, and chats.
• Provide customer service support.
• Resolve customer complaints and issues.
• Develop and nurture relationships with key stakeholders within client organizations.
• Identify opportunities for account expansion and upselling based on client needs and usage patterns; collaborate with the sales team to execute upsell strategies.
• Monitor client usage and adoption of products and services; develop and implement strategies to drive increased usage and value realization.
• Serve as the voice of the client within the organization, advocating for client needs, feedback, and feature requests to internal teams.
• Proactively manage client renewals by demonstrating ongoing value and ROI; address potential churn risks and work to mitigate them.
• Track and analyze key performance metrics related to client satisfaction, usage, and retention; provide regular reports and updates to internal stakeholders.
• Collaborate with internal teams including sales, marketing, product, and support to ensure a seamless client experience.
• Conduct product demonstrations and training sessions.
• Generate leads and follow up on inquiries.
• Negotiate contracts and agreements with customers.
• Prepare and distribute memos, emails, and reports.
• Schedule appointments and maintain calendars.

Skills

Client relationships

Account management

Communication skills

Problem solving

Collaboration

Education

Bachelor's degree

Job description

isolved is seeking a Direct Account Manager to build and maintain strong, long-lasting client relationships while ensuring retention, satisfaction, and expansion through strategic guidance on isolved products and services.

You will manage inquiries, renewals, and upsell opportunities, working closely with sales and product teams to optimize usage and ROI for client organizations across the U.S.