Remote Customer Success Team Lead

Wasatch Property Management, Inc.; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Structured learning

Mental health program

Paid time off

Medical leave

Education reimbursement

401k match

Healthcare coverage

Child care reimbursement

Job summary

MarketStar, a global outsourced demand and customer success leader based in Utah with a remote US location, is seeking a Customer Success Team Manager to guide a team of representatives and drive performance for our newest client.

You will coach reps, manage pipeline, present CS strategies to clients, analyze data for improvements, and collaborate across departments to grow opportunities while upholding risk and compliance.

Qualifications

• Experience in B2B customer success or sales.
• FinTech or SaaS sales experience preferred.
• Proven leadership in fast-paced, quota-driven environments.
• Experience with Salesforce preferred.
• Strong communication and relationship-building skills.
• Ability to coach low performers to meet targets.

Responsibilities

• Drive your team to meet and exceed metrics and client expectations through successful pipeline management processes.
• Coach and develop customer success representatives to succeed in hitting daily, weekly, and monthly input and output targets.
• Collaborate and align with other customer success managers within assigned program, sharing best practices and solving problems collectively.
• Present customer success solutions and strategies to clients, highlighting our value proposition.
• Utilize data management skills to analyze performance and ensure data accuracy.
• Ensure consistent and effective communication by holding regular team meetings, huddles, and employee 1:1s to ensure alignment to performance expectations and company values.
• Assess current team processes, procedures, and outcomes to identify opportunities for improvement, and build / execute plans to implement.
• Maintain strong client relationships through proactive engagement and effective communication.
• Ensure adherence to risk management and compliance standards in all sales activities.
• Collaborate with other departments to identify new business opportunities and support customer success and sales efforts.

Skills

Customer success

Account management

B2B sales

Leadership

Data analysis

Negotiation

Tools

Salesforce

G Suite

Job description

MarketStar, a global outsourced demand and customer success leader based in Utah with a remote US location, is seeking a Customer Success Team Manager to guide a team of representatives and drive performance for our newest client.

You will coach reps, manage pipeline, present CS strategies to clients, analyze data for improvements, and collaborate across departments to grow opportunities while upholding risk and compliance.