Remote Strategic Account Executive – Real Estate & Facilities

JLL; Houston (TX); On-site; USD 250,000 - 275,000; Full time

Benefits offered by this job

401(k) plan with matching

Medical, Dental & Vision care

Paid parental leave

Paid time off

Daily Pay

Job summary

JLL is seeking an Account Executive in the United States to develop and execute comprehensive account plans that delight clients and drive long-term partnerships. This strategic leader will anticipate client needs, deliver exceptional results, and build high-performing teams delivering operational excellence and sustainable revenue growth.

The role emphasizes strategic partnerships, proactive leadership, VOC programs, and cross-functional collaboration to strengthen client relationships and

Qualifications

• 10+ years of Facility Management and Commercial Real Estate executive leadership experience.
• Proven capabilities developing outsourced Integrated Facility Management solutions for Fortune 500 companies.
• Extensive experience hiring, training, and retaining large teams (100+) in client service environments.
• Demonstrated budget management experience with strategic financial oversight.

Responsibilities

• Execute the vision and strategy of the account plan, ensuring client objectives and interests are consistently met and exceeded.
• Act as a Strategic Partner by connecting teams across regions and services, driving strategic direction to complex client relationships.
• Demonstrates Proactive Leadership by anticipating where clients are heading and positioning teams for success, connecting dots across silos.
• Develops, manages and implements Voice of the Customer (VOC) programs to regularly gain input and direction from clients ensuring strategic alignment.
• Responds to client issues with expedient, professional solutions that strengthen long-term partnerships.
• Maintains Strategic Accountability by staying close enough to major work initiatives without micromanaging day-to-day operations.
• Ensures the best qualified candidates are hired for all roles on the account.
• Builds actionable and measurable career development plans for all direct reports.
• Drives Best Practices on account while bringing in external speakers and off-account experts to enhance team capabilities.
• Updates Metro Plans opportunistically beyond the contractual two per year requirement.
• Embodies the firm's values and core behaviors of collaboration, integrity and excellence.
• Advances diversity and inclusion priorities through strategic talent moves including hiring, rotation and promotion.
• Identifies and grooms successors to key roles.
• Presents annual account plans including key objectives, client satisfaction results, value-add activity summaries, and targeted expansion strategies.
• Proactively manages account budgets while identifying opportunities to generate additional revenue.
• Retains all current business lines and expands the book of business beyond existing product lines or geography.
• Mitigates organizational risk by maintaining A/R below 60 days payable.
• Showcases Excellence by bringing leading practices and innovations from the account to the broader organization.
• Leverages Relationships to bring flexibility and expertise to the entire team, demonstrating best-in-class service delivery.
• Identifies opportunities within professional networks to generate additional revenue, engaging cross-functional resources effectively.
• Demonstrates Courage by challenging the status quo on both client and internal sides to drive continuous improvement.
• Serves as internal reference for service delivery excellence that expands Jones Lang LaSalle's market presence.

Education

Bachelor's degree

MBA or post-graduate studies

Job description

JLL is seeking an Account Executive in the United States to develop and execute comprehensive account plans that delight clients and drive long-term partnerships. This strategic leader will anticipate client needs, deliver exceptional results, and build high-performing teams delivering operational excellence and sustainable revenue growth.

The role emphasizes strategic partnerships, proactive leadership, VOC programs, and cross-functional collaboration to strengthen client relationships and