Remote Store Manager — Weekend Shifts & Growth

Trunk Space Storage; Allen (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Trunk Space Storage is seeking an experienced Virtual/Remote Store Manager who will be the first point of contact for customers across video, phone, chat, and email for multiple locations. The role requires on-site presence at the Lucas, TX property five days per week and entails managing inquiries about unit availability, pricing, rentals, payments, and general support.

You will drive store occupancy by retaining and attracting customers, while upholding company policies, delivering excellent

Qualifications

• 2+ years of customer service, call center, or sales experience.
• Strong communication skills, both verbal and written.
• Comfortable with computers, phone systems, and web-based tools.
• Dependable, detail-oriented, and customer-focused.

Responsibilities

• Answer inbound video and phone calls, chats, and emails from current and prospective customers.
• Provide information about storage units, pricing, availability, and company policies.
• Assist customers with reservations, account questions, and payment processing.
• Troubleshoot customer issues and escalate when necessary.
• Follow scripts and company procedures to maintain consistency and compliance.
• Meet performance goals for customer satisfaction, response time, and productivity.
• Maintain accurate records in the company CRM and storage management systems.
• Uphold a positive and professional demeanor in all customer interactions.

Skills

Customer service

Strong communication

Computer-literate

Dependable & detail-oriented

Tools

Storage software (SSM)

Job description

Trunk Space Storage is seeking an experienced Virtual/Remote Store Manager who will be the first point of contact for customers across video, phone, chat, and email for multiple locations. The role requires on-site presence at the Lucas, TX property five days per week and entails managing inquiries about unit availability, pricing, rentals, payments, and general support.

You will drive store occupancy by retaining and attracting customers, while upholding company policies, delivering excellent