Virtual/Remote Store Manager

Trunk Space Storage; Allen (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Trunk Space Storage is seeking an experienced Virtual/Remote Store Manager who will be the first point of contact for customers across video, phone, chat, and email for multiple locations. The role requires on-site presence at the Lucas, TX property five days per week and entails managing inquiries about unit availability, pricing, rentals, payments, and general support.

You will drive store occupancy by retaining and attracting customers, while upholding company policies, delivering excellent

Qualifications

• 2+ years of customer service, call center, or sales experience.
• Strong communication skills, both verbal and written.
• Comfortable with computers, phone systems, and web-based tools.
• Dependable, detail-oriented, and customer-focused.

Responsibilities

• Answer inbound video and phone calls, chats, and emails from current and prospective customers.
• Provide information about storage units, pricing, availability, and company policies.
• Assist customers with reservations, account questions, and payment processing.
• Troubleshoot customer issues and escalate when necessary.
• Follow scripts and company procedures to maintain consistency and compliance.
• Meet performance goals for customer satisfaction, response time, and productivity.
• Maintain accurate records in the company CRM and storage management systems.
• Uphold a positive and professional demeanor in all customer interactions.

Skills

Customer service

Strong communication

Computer-literate

Dependable & detail-oriented

Tools

Storage software (SSM)

Job description

Description

Must be able to work weekends. Must be available for variable shifts between 8am-8pm CST.

Job Overview

We are looking for an experienced and motivated Virtual/Remote Store Manager

Description

This position requires you to be physically at the Lucas, TX property 5 days per week.

Must be able to work weekends. Must be available for variable shifts between 8am-8pm CST.

Job Overview

We are looking for an experienced and motivated Virtual/Remote Store Manager in Lucas, TX, you will be the first point of contact for customers via video, phone, chat, and email for several locations. This position requires you to be physically at the Lucas, TX Store. You’ll assist with inquiries about unit availability, pricing, rentals, payments, and general support. Your goal is to deliver excellent customer service, resolve issues efficiently, and help customers find the best storage solution for their needs. You will be primarily measured on your ability to drive high occupancy of the store through both retaining and attracting new customers – we will also look at “leading metrics” that drive that performance.

Attracting and retaining the best talent is vital to our success. We look to empower employees to make their own decisions, set the bar on compensation and benefits at the very upper end of the self-storage industry, foster a positive and “can-do” culture, and provide growth opportunities (including promoting from within). You are a critical part of the company’s success – we view talent such as yourself as a top strategic priority and want to hear from you on how we make you and the company successful – we strive to make every day better than the previous one. As a start-up, we look for individuals that embrace the start-up dynamic, recognizing both the opportunities for greater responsibility and the learning experiences from mistakes.

Responsibilities

• Answer inbound video and phone calls, chats, and emails from current and prospective customers.


• Provide information about storage units, pricing, availability, and company policies.


• Assist customers with reservations, account questions, and payment processing.


• Troubleshoot customer issues and elevate when necessary.


• Follow scripts and company procedures to maintain consistency and compliance.


• Meet performance goals for customer satisfaction, response time, and productivity.


• Maintain accurate records in the company CRM and storage management systems.


• Uphold a positive and professional demeanor in all customer interactions.

Requirements

Required Qualifications

• 2+ year of customer service, call center, or sales experience.


• Strong communication skills (verbal and written).


• Comfortable with computers, phone systems, and web-based tools.


• Dependable, detail-oriented, and customer-focused.

Preferred Skills And Qualifications

• Experience in the self-storage or property management industry.


• Familiarity with storage software (e.g., SSM).