Remote Stop-Loss Account Manager

Symetra; Bellevue (WA); Hybrid; USD 45,000 - 76,000; Full time

Benefits offered by this job

Flexible work model

401(k) with immediate vesting and 6%—%

Company match up to 6%

Paid time away and holidays

Community matching program

Benefits overview

Job summary

Symetra is seeking a Stop Loss Account Manager to manage new and renewal business in partnership with our sales reps across the West Region. You’ll support service delivery with internal teams, respond to client inquiries, and drive renewal success.

You will coordinate onboarding from sale to contract, including product demos and portal utilization. Demonstrated ability to manage client relationships, renewals, and cross-functional collaboration is essential.

Qualifications

• 3 years of related work experience required.
• Must have Resident Life/Health license or acquire within 6 months of start date.
• Strong analytical skills and attention to detail.
• Ability to build productive partnerships with internal teams and external partners.

Responsibilities

• Manage the overall service experience for existing accounts with brokers and clients via calls, emails, and webinars.
• Monitor monthly account claim reporting, premium remittances, and data uploads.
• Respond to client inquiries and proactively address potential concerns.
• Lead the renewal process in collaboration with sales, underwriting, and brokers.
• Onboard new accounts from sale through contract delivery, including GO portal demos.
• Mentor RA on broker relationships and quoting processes to ensure consistency.
• Collaborate on special projects and process improvement initiatives.

Skills

Consultative selling

Partnership building

Analytical skills

Client relationship management

Communication skills

Education

High school diploma

College degree or equivalent work experience

Job description

Symetra is seeking a Stop Loss Account Manager to manage new and renewal business in partnership with our sales reps across the West Region. You’ll support service delivery with internal teams, respond to client inquiries, and drive renewal success.

You will coordinate onboarding from sale to contract, including product demos and portal utilization. Demonstrated ability to manage client relationships, renewals, and cross-functional collaboration is essential.