Stop Loss Account Manager — Renewal & Client Advocate

Berkley Accident and Health (a Berkley Company); Harleysville (PA); Hybrid; USD 50,000 - 80,000; Full time

Job summary

Berkley Accident and Health is seeking an Account Manager to support employer Stop Loss programs in a hybrid setting. You will partner with brokers, TPAs, and policyholders to manage renewal activity and day-to-day servicing from renewal through policy issuance.

This role reports to the Director of Account Management and offers visibility to senior leadership within a Fortune 500-backed organization. Travel up to 15% and collaboration across Sales, Underwriting, Claims, and Quality teams are

Qualifications

• Strong communication, organization, and relationship-building skills.
• Ability to prioritise, work independently, and manage multiple deadlines.
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
• Willingness to travel up to 10–15%.

Responsibilities

• Act as a primary day‑to‑day contact for assigned Stop Loss renewal accounts.
• Manage the full renewal lifecycle from acceptance through policy issuance with accuracy and timelines.
• Coordinate with brokers, TPAs, and internal teams on compliance, licensing, paperwork, and reporting.
• Review and process implementation and renewal documentation, including premium and stop‑loss remittance.
• Monitor premium collections, resolve discrepancies, and partner with internal teams for timely resolution.
• Collaborate cross‑functionally with Sales, Underwriting, Claims, Policy Issuance, and Quality teams.
• Support Business Development and Sales efforts to ensure client satisfaction and retention.

Skills

Communication

Organization

Relationship-building

Prioritization

Travel willingness

Education

College degree or equivalent experience

3+ years of StopLoss or group insurance experience

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Berkley Accident and Health is seeking an Account Manager to support employer Stop Loss programs in a hybrid setting. You will partner with brokers, TPAs, and policyholders to manage renewal activity and day-to-day servicing from renewal through policy issuance.

This role reports to the Director of Account Management and offers visibility to senior leadership within a Fortune 500-backed organization. Travel up to 15% and collaboration across Sales, Underwriting, Claims, and Quality teams are