Remote STD Claims Case Manager

Aflac; Columbus (GA); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan with company match

Annual bonuses

Stock purchase plan

Paid holidays and PTO

Job summary

Aflac in the United States is seeking a claims professional to manage STD and AM claims remotely. You’ll evaluate clinical, vocational, and financial information, determine claim outcomes, and ensure timely decisions while maintaining confidentiality and regulatory compliance.

The role emphasizes customer empathy, independent work from home, and strong communication skills. The position offers comprehensive benefits and a dynamic team environment.

Qualifications

• Candidate should have knowledge of disability claim management concepts.
• Excellent customer service with empathy.
• Ability to work independently in a remote environment.
• Strong understanding of medical terminology/pathology.
• Clear verbal and written communication; reliable with deadlines.
• Moderate proficiency with Microsoft Office and other software.

Responsibilities

• Make timely STD and AM claim decisions with a holistic view of risk management.
• Collect and review clinical, vocational, employer and financial information; apply contract terms.
• Document all actions in claims system; maintain regulatory compliance and quality metrics.
• Collaborate with internal teams to foster a positive, professional work environment.
• Perform other related duties as required.

Skills

Disability claim knowledge

Customer service

Remote work independence

Medical terminology

Verbal and written communication

Microsoft Office

Stress tolerance

Financial acumen

Multi-tasking

Attention to detail

Education

High School Diploma or equivalent

0-2 years of claims experience

Bachelor's in healthcare or related field

Tools

Microsoft Office

Job description

Aflac in the United States is seeking a claims professional to manage STD and AM claims remotely. You’ll evaluate clinical, vocational, and financial information, determine claim outcomes, and ensure timely decisions while maintaining confidentiality and regulatory compliance.

The role emphasizes customer empathy, independent work from home, and strong communication skills. The position offers comprehensive benefits and a dynamic team environment.