Remote STD Case Manager | Empathetic Claims Specialist

Aflac; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plans with company match

Annual bonuses

Job summary

Aflac is seeking a remote claims professional to handle STD and AM claims with a customer-focused approach. This role emphasizes empathy, accuracy, and timely decisions while operating from a home office within the continental US.

Ideal candidates have 0–2 years in claims and familiarity with disability management concepts. A Bachelor’s degree in healthcare or related fields is preferred, with strong MS Office skills and the ability to work independently.

Qualifications

• High School Diploma or equivalent required.
• 0–2 years of job-related claims experience.
• Bachelor's degree in healthcare or related field preferred.
• Familiarity with disability claim management concepts.

Responsibilities

• Makes STD and AM claim decisions with a focus on risk management.
• Collects clinical, vocational, employer, financial, and other information.
• Documents interactions in the claims system and ensures regulatory compliance.
• Collaborates with internal partners to maintain a positive work environment.
• Performs other related duties as required.

Skills

Customer service

Communication

Empathy

Independent work

Remote work

Time management

Attention to detail

Stress tolerance

Financial acumen

Education

High School Diploma or equivalent

Bachelor's degree in healthcare or related field

Tools

Microsoft Office

Job description

Aflac is seeking a remote claims professional to handle STD and AM claims with a customer-focused approach. This role emphasizes empathy, accuracy, and timely decisions while operating from a home office within the continental US.

Ideal candidates have 0–2 years in claims and familiarity with disability management concepts. A Bachelor’s degree in healthcare or related fields is preferred, with strong MS Office skills and the ability to work independently.