Remote Staff Conversational Designer — Voice Agents

Design Better Podcast; San Francisco (CA); A distancia; USD 140.000 - 210.000; Jornada completa

Descripción de la vacante

Deepgram is hiring a Staff Conversational Designer to define how its voice agents converse—persona, turn-taking, repair, confirmation, and pacing. You will work directly with ML and Engineering on tradeoffs like endpointing and latency budgets, building evals and developer-facing guidance to ensure natural conversations on the Voice Agent API.

This is a leading edge role; you will help define this discipline at Deepgram and report to the Director of Product Design.

Formación

• Experience designing conversational behavior for LLМ-based voice agents or assistants.
• Strong writing craft with sample dialogs and design guidance.

Responsabilidades

• Define persona and voice system for Deepgram voice agents, ensuring coherence across use cases.
• Design turn-taking, barge-in, and end-of-turn behavior with ML and Engineering.
• Design repair, no-match/no-input handling, and confirmation strategies.
• Own latency-aware pacing and perceived responsiveness within real-time budgets.
• Establish conversational-quality evals and transcript review practices.
• Build reference agent experiences and developer-facing design guidance.
• Collaborate with ML and Research on ASR and TTS behavior and quality criteria.
• Set conversation-design principles, review standards, and shared vocabulary.

Conocimientos

Conversational design

LLM pipeline

Writing craft

Cross-functional collaboration

Descripción del empleo

Deepgram is hiring a Staff Conversational Designer to define how its voice agents converse—persona, turn-taking, repair, confirmation, and pacing. You will work directly with ML and Engineering on tradeoffs like endpointing and latency budgets, building evals and developer-facing guidance to ensure natural conversations on the Voice Agent API.

This is a leading edge role; you will help define this discipline at Deepgram and report to the Director of Product Design.