Remote Staff Voice UX Designer for Conversational AI

Deepgram; EE. UU.; A distancia; USD 140.000 - 210.000; Jornada completa

Descripción de la vacante

Deepgram is hiring a Staff Conversational Designer to define how our voice agents converse, including persona, turn-taking, repair, and pacing. You will work directly with ML and Engineering on tradeoffs that make behaviors real, including endpointing and latency budgets, and you will develop evaluation methods and developer-facing guidance.

This leadership role is foundational, with impact through patterns and guidance used by engineers and researchers; you will shape the discipline as it grows

Formación

• Experience designing conversational behavior for voice agents.
• Fluency with speech pipeline from ASR to TTS and LLMS.
• Proven track record shipping production-ready patterns.
• Strong writing for dialogs, guidance and documentation.

Responsabilidades

• Define the persona and voice system for company voice agents.
• Design turn-taking, barge-in, and end-of-turn behaviors with ML and engineering.
• Design conversational repair, no-match and no-input handling and confirmation strategies.
• Own latency-aware pacing and perceived responsiveness within real-time budgets.
• Establish conversational-quality evals and a transcript review practice.
• Build reference agent experiences and developer-facing design guidance.

Conocimientos

Conversational design

Voice agent platforms

Writing craft

API/SDK docs

Herramientas

ASR to TTS pipeline

Developer tooling

Descripción del empleo

Deepgram is hiring a Staff Conversational Designer to define how our voice agents converse, including persona, turn-taking, repair, and pacing. You will work directly with ML and Engineering on tradeoffs that make behaviors real, including endpointing and latency budgets, and you will develop evaluation methods and developer-facing guidance.

This leadership role is foundational, with impact through patterns and guidance used by engineers and researchers; you will shape the discipline as it grows