Remote Staff Conversational Designer — AI Voice Systems

Designed, Inc.; San Francisco (CA); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Deepgram is seeking a Staff Conversational Designer to define the interaction principles for production voice agents, shaping persona, turn-taking, interruptions, repair flows, confirmation strategies, and latency-aware pacing across the speech pipeline. You will partner with ML and engineering to create evaluation methods, reference experiences, and developer-facing guidance.

This is a high-impact IC role reporting to the Director of Product Design.

Qualifications

• Experience designing conversational behavior for voice agents.
• Ability to define incentives for production quality and measurability.
• Strong written communication and design documentation.

Responsibilities

• Define persona and voice system for Deepgram voice agents.
• Design turn-taking, barge-in, and end-of-turn behavior with ML and Engineering.
• Design repair, no-match and no-input handling, and confirmation strategy.
• Own latency-aware pacing and perceived responsiveness against real-time budgets.
• Establish conversational-quality evals and a transcript review practice.
• Build reference agent experiences and developer-facing design guidance.

Skills

Persona design

Turn-taking

Repair flows

Latency-aware pacing

Collaborative design

Job description

Deepgram is seeking a Staff Conversational Designer to define the interaction principles for production voice agents, shaping persona, turn-taking, interruptions, repair flows, confirmation strategies, and latency-aware pacing across the speech pipeline. You will partner with ML and engineering to create evaluation methods, reference experiences, and developer-facing guidance.

This is a high-impact IC role reporting to the Director of Product Design.