Remote Sports Software Support Specialist

leagueapps; EE. UU.; A distancia; USD 50.000 - 61.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/Dental/Vision

HSA

Commuter benefits

Home-office stipend

Sports league subsidies

Cell phone subsidy

Gym subsidy

Descripción de la vacante

leagueapps is seeking a frontline support contact to help sports organizations use our software to manage programs and events. You will resolve questions, explain product workflows, and relay customer feedback to teams that can improve the service.

Responsibilities include responding to inquiries, troubleshooting issues, writing help articles, and coordinating with success, product, and engineering teams to ensure customer satisfaction. A minimum of one year in a customer-facing role is required.

Formación

• At least one year of experience in a customer-facing service or support role.
• Clear written and spoken communication for email and chat support.
• Ability to learn new systems quickly and work collaboratively in a fast-moving environment.

Responsabilidades

• Respond to partner inquiries with timely, clear guidance.
• Troubleshoot product questions and technical issues, escalate when needed.
• Share customer feedback to inform product and service improvements.
• Create and update help articles and other instructional resources.
• Explain product updates and recommended practices in accessible language.
• Coordinate issue resolution with customer success, product, and engineering teams.

Conocimientos

Customer support

Communication

Technical aptitude

Collaboration

Spreadsheets

Image editing basics

Descripción del empleo

leagueapps is seeking a frontline support contact to help sports organizations use our software to manage programs and events. You will resolve questions, explain product workflows, and relay customer feedback to teams that can improve the service.

Responsibilities include responding to inquiries, troubleshooting issues, writing help articles, and coordinating with success, product, and engineering teams to ensure customer satisfaction. A minimum of one year in a customer-facing role is required.