Customer Support Specialist

leagueapps; United States; Remote; USD 50,000 - 61,000; Full time

Benefits offered by this job

Medical/Dental/Vision

HSA

Commuter benefits

Home-office stipend

Sports league subsidies

Cell phone subsidy

Gym subsidy

Job summary

leagueapps is seeking a frontline support contact to help sports organizations use our software to manage programs and events. You will resolve questions, explain product workflows, and relay customer feedback to teams that can improve the service.

Responsibilities include responding to inquiries, troubleshooting issues, writing help articles, and coordinating with success, product, and engineering teams to ensure customer satisfaction. A minimum of one year in a customer-facing role is required.

Qualifications

• At least one year of experience in a customer-facing service or support role.
• Clear written and spoken communication for email and chat support.
• Ability to learn new systems quickly and work collaboratively in a fast-moving environment.

Responsibilities

• Respond to partner inquiries with timely, clear guidance.
• Troubleshoot product questions and technical issues, escalate when needed.
• Share customer feedback to inform product and service improvements.
• Create and update help articles and other instructional resources.
• Explain product updates and recommended practices in accessible language.
• Coordinate issue resolution with customer success, product, and engineering teams.

Skills

Customer support

Communication

Technical aptitude

Collaboration

Spreadsheets

Image editing basics

Job description

Role overview

Help sports organizations get reliable, useful support from a software platform used to manage programs and events. As a frontline support contact, you will resolve questions, explain product workflows, and relay customer feedback to teams that can improve the service.

Responsibilities

• Respond to partner inquiries with timely, clear, and empathetic guidance.
• Troubleshoot product questions and technical issues, resolving them directly or escalating when needed.
• Share customer feedback and recurring trends with internal teams to inform product and service improvements.
• Create and update help articles and other instructional resources.
• Explain product updates and recommended practices in accessible language.
• Coordinate issue resolution with customer success, product, and engineering colleagues, while supporting strong satisfaction outcomes.

Requirements

• At least one year of experience in a customer-facing service or support role.
• Strong spoken communication and the ability to stay calm and focused on solutions.
• Clear written communication for email and chat support.
• Technical aptitude and ability to learn new systems quickly.
• Comfort working collaboratively in a fast-moving environment.
• Experience with spreadsheets and basic image-editing tools.

Benefits and work setup

The role is based in New York City or remote within the United States. Listed compensation is $55,000. Benefits include medical, dental, and vision coverage, an HSA, commuter benefits, and a home-office stipend. Additional support includes sports league subsidies for employees and their children, plus cell phone and gym subsidies.