Sports Tech Customer Support Specialist

Trackman A/S; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Trackman Inc. is seeking a Diamond Sports Customer Support Specialist to assist customers of baseball/softball products.

You will respond to inquiries via phone, email, alerts, or chat, educate users on product features, and guide them through onboarding and setup to ensure confidence in using Trackman solutions. The role requires a passion for customer care, proactive issue resolution, and flexibility to work evening and weekend shifts as needed.

Qualifications

• 1+ year of customer or technical support experience.
• Strong written and verbal communication; explain technical concepts clearly.
• Ability to troubleshoot hardware, software and network issues.

Responsibilities

• Respond to customer inquiries promptly with professionalism and empathy.
• Educate customers on product features and troubleshooting steps.
• Handle a high volume of support requests while maintaining quality and response times.
• Proactively follow up with customers to confirm resolution and offer additional help.

Skills

Customer support

Communication skills

Troubleshooting

Education

Associate/Bachelor’s in technical or business field

Tools

Zendesk

Job description

Trackman Inc. is seeking a Diamond Sports Customer Support Specialist to assist customers of baseball/softball products.

You will respond to inquiries via phone, email, alerts, or chat, educate users on product features, and guide them through onboarding and setup to ensure confidence in using Trackman solutions. The role requires a passion for customer care, proactive issue resolution, and flexibility to work evening and weekend shifts as needed.