Tech Support Specialist - Sports Gaming Tech

Auxillium LLC; Pueblo (CO); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Paid time off

401(k)

Medical insurance

Vision insurance

Job summary

Auxillium LLC is hiring a Technical Support Representative to assist customers with hardware and software issues across phones, email, chat, and webforms. You will diagnose configurations, guide users through steps, and document interactions in a CRM system while learning golf and sports technology through hands-on training.

We require a high school diploma or current enrollment, comfort with computers, good communication, and a willingness to learn.

Qualifications

• High school diploma/equivalent required or current enrollment in high school.
• Comfortable using computers and learning new technology.
• Strong problem-solving and critical-thinking skills.
• Good verbal and written communication skills.
• Ability to follow troubleshooting steps and document work accurately.
• Reliable, positive, and willing to learn.
• Customer service experience is helpful, but not required.

Responsibilities

• Help customers troubleshoot hardware and software issues by phone, email, chat, and webform.
• Diagnose installation, connectivity, configuration, and application issues.
• Walk customers through troubleshooting steps in a clear and friendly way.
• Assist with software and application configurations and updates.
• Document customer interactions and resolutions in a CRM system.
• Follow up with customers when additional troubleshooting is needed.
• Learn specialized golf and sports technology through training and hands‑on experience.
• Deliver an excellent customer experience while working toward timely resolution.

Education

High school diploma/equivalent or currently enrolled in high school

Job description

Auxillium LLC is hiring a Technical Support Representative to assist customers with hardware and software issues across phones, email, chat, and webforms. You will diagnose configurations, guide users through steps, and document interactions in a CRM system while learning golf and sports technology through hands-on training.

We require a high school diploma or current enrollment, comfort with computers, good communication, and a willingness to learn.