Remote Specialist, Special Loan Servicing & Modifications

Carrington; Augusta (ME); Remote; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Employee discounts

Training programs

Referral bonuses

Educational reimbursement

Community foundation support

Job summary

Carrington Mortgage Services is seeking a Mortgage Servicing Support Specialist to provide ongoing support for special loan products, including ARM loans and SCRA adjustments, ensuring compliance with policies and laws. The approved starting pay range for this role is $19-$23 per hour.

This remote role focuses on reviewing loan documents, updating ARM indices, processing modifications, and assisting with loss mitigation and acquisitions validations.

Qualifications

• Familiarity with special loan product types and documentation.
• Intermediate skills in Microsoft Word and Excel required.
• One (1) to two (2) years’ mortgage servicing experience.
• One year experience with special loan product types or mortgage documentation preferred.

Responsibilities

• Review service release loans for proper documentation before release.
• Audit ARM contracts, indexes, and balloon plans present in the system.
• Verify payment changes and notifications for accuracy.
• Support Home Retention/Loss Mitigation with modification-related issues.
• Identify loans meeting SCRA protection and issue letters as appropriate.
• Maintain ARM index values and ensure accurate payment calculations.
• Update servicing system data for compliance and special loans.
• Assist acquisitions with validations for newly acquired loans.
• Review HAMP modifications and recast eligibility; apply system changes as needed.
• Manage buydown processes for CMS-acquired loans.

Skills

Special loan products knowledge

Mortgage servicing experience

Documentation accuracy

SCRA compliance knowledge

Ability to interpret ARM contracts

Communication skills

Basic MS Word & Excel

Decision making impact

Organizational skills

Tools

Microsoft Word

Microsoft Excel

Job description

Carrington Mortgage Services is seeking a Mortgage Servicing Support Specialist to provide ongoing support for special loan products, including ARM loans and SCRA adjustments, ensuring compliance with policies and laws. The approved starting pay range for this role is $19-$23 per hour.

This remote role focuses on reviewing loan documents, updating ARM indices, processing modifications, and assisting with loss mitigation and acquisitions validations.