Remote Specialist - Special Loan Servicing & Modifications

Carrington; Franklin (TN); Remote; USD 26,000 - 32,000; Full time

Benefits offered by this job

Healthcare plans

401(k) match

Educational reimbursement

Training programs

Employee referral bonuses

Job summary

Carrington Mortgage Services is hiring for a remote mortgage servicing support role. You will handle special loan products, such as modifications and ARM loans, ensuring compliance with state and federal laws while supporting various departments.

The starting pay range is $19–$23 per hour. Key duties include reviewing loan documentation, maintaining ARM contracts, auditing payment changes, and assisting with Home Retention and Loss Mitigation.

Qualifications

• Familiarity with special loan product types and documentation.
• Intermediate skills in Microsoft Word and Excel required.
• Experience in mortgage servicing preferred.
• Ability to understand, remember, and communicate routine information.
• Ability to organize and prioritize work schedule.

Responsibilities

• Review service release loans for proper documentation.
• Maintain ARM contracts and indices for accurate payments.
• Audit pending payment changes and issue notifications.
• Support Home Retention/Loss Mitigation with modification-related issues.
• Identify loans meeting SCRA protection and process letters.
• Update servicing system with SCRA benefits and changes.
• Maintain daily ARM index values for payment calculations.
• Coordinate with mortgage lending on assumption packages.
• Run scripts for modifications and support corrections as needed.
• Update data fields in servicing system for compliance.
• Process releases, subordination, easements, and other requests with approvals.
• Draft recast requests and ensure signatures and timely wires.
• Perform system changes in response to investor and internal requests.
• Assist acquisitions with validations for newly acquired loans.
• Review HAMP modifications for principal reduction and recast eligibility.
• Monitor buydown processes for CMS-acquired loans.
• Suggest updates to department policies and procedures.

Skills

Special loan products

Attention to detail

Clear communication

Analytical thinking

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Carrington Mortgage Services is hiring for a remote mortgage servicing support role. You will handle special loan products, such as modifications and ARM loans, ensuring compliance with state and federal laws while supporting various departments.

The starting pay range is $19–$23 per hour. Key duties include reviewing loan documentation, maintaining ARM contracts, auditing payment changes, and assisting with Home Retention and Loss Mitigation.