Remote Spanish-Speaking CS Manager — Mid-Market

Samsara; Athens (GA); Remoto; USD 90.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible Working

Professional development stipend

Health and parental leave

Descrizione del lavoro

Samsara is seeking a proactive Mid-Market Customer Success Manager to manage a portfolio of 100–200 named accounts. You’ll use AI tooling to accelerate engagement and work closely with Sales, Support, Sales Engineering, and Product to deliver value.

You will conduct customer workshops, understand their operations, and propose workflow changes to maximize the value of Samsara products across industries such as field services, utilities, and transportation.

Competenze

• 2+ years in a customer success, account management, sales, or strategic consulting role.
• Experience with technical products is preferred.
• Proven ability to build trust with executives and stakeholders from diverse groups.
• Bachelor’s degree from a 4-year institution.

Mansioni

• Manage a portfolio of ~100-200 named accounts and drive engagement with AI tooling.
• Conduct workshops to understand client operations and suggest workflow changes.
• Explain Samsara platform capabilities to businesses across industries.
• Create joint success plans with objectives, metrics, and timelines.
• Help write playbooks, workflows, and AI-powered motions for the team.
• Champion Samsara’s cultural principles and collaborate across teams.

Conoscenze

Customer success

Account management

Sales

Strategic consulting

Emotional intelligence

Executive communication

Formazione

Bachelor’s degree

Descrizione del lavoro

Samsara is seeking a proactive Mid-Market Customer Success Manager to manage a portfolio of 100–200 named accounts. You’ll use AI tooling to accelerate engagement and work closely with Sales, Support, Sales Engineering, and Product to deliver value.

You will conduct customer workshops, understand their operations, and propose workflow changes to maximize the value of Samsara products across industries such as field services, utilities, and transportation.