Remote Mid-Market Customer Success Partner

Samsara; United States; Remote; USD 73,000 - 110,000; Full time

Job summary

Samsara is hiring a Mid-Market Account Manager to serve as trusted advisor to customers, guiding adoption, value realization, and renewal across our connected operations platform. You will deepen knowledge of the Samsara suite and tailor it to fleets and complex operations.

The role collaborates with Sales, Support, Deal Desk, Operations and Product in a fast-growing, remote-friendly environment in the United States, with focus on renewals, ROI discussions, and expanding value while minimizing

Qualifications

• 2 to 5+ years in a customer-facing role in SaaS or logistics.
• Proven track record of quota over-achievement.
• Strong problem-solving and relationship-building with executives and stakeholders.
• Effective communication with internal and external stakeholders: Executives, Sales, Product, Support.
• Bachelor's degree or equivalent practical experience.

Responsibilities

• Understand Samsara platform and translate its value to customers.
• Lead ROI/value conversations and renewals.
• Build trusted relationships with operational and executive stakeholders.
• Drive adoption and measurable value through strategic engagements.
• Collaborate cross-functionally with Sales, Support, Deal Desk, Ops and Product.
• Own mid-market accounts from adoption to renewal.

Skills

Renewals

Account management

SaaS

Sales

Communication

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Gong

Job description

Samsara is hiring a Mid-Market Account Manager to serve as trusted advisor to customers, guiding adoption, value realization, and renewal across our connected operations platform. You will deepen knowledge of the Samsara suite and tailor it to fleets and complex operations.

The role collaborates with Sales, Support, Deal Desk, Operations and Product in a fast-growing, remote-friendly environment in the United States, with focus on renewals, ROI discussions, and expanding value while minimizing