AI-Driven Mid-Market Customer Success Manager

Jobicy; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible working model

Professional development stipend

Health and parental leave plans

Job summary

Samsara in the United States is seeking a customer-facing professional to manage 100+ named accounts, driving renewals and expansion. You will use AI-powered tooling to understand customer needs, articulate Samsara’s value, and negotiate terms that work for both the customer and Samsara.

You will collaborate with Sales, Support, Deal Desk, Operations and Product to optimize outcomes and ensure long-term success for a diverse range of industries and geographies.

Qualifications

• German fluency (spoken & written) required.
• 2+ years in a customer-facing, quota-carrying role (renewals, CS, AM or sales).
• Consistent quota over-achievement track record.
• Strong problem-solving, communication & presentation skills.
• Familiarity with Salesforce, Gainsight, Gong or similar GTM tools.
• Bachelor’s degree from a four-year institution.

Responsibilities

• Manage 100+ named accounts and lead ROI/value conversations for renewals.
• Collaborate with Sales, Support, Deal Desk, Operations and Product.
• Explain Samsara platform capabilities to diverse businesses.
• Negotiate terms and close renewals that benefit both customer and Samsara.
• Use AI tooling to focus outreach and drive outcomes.

Skills

Quota achievement

Customer relationship management

Sales presentation

Problem solving

Education

Bachelor’s degree

Tools

Salesforce

Gainsight

Gong

Job description

Samsara in the United States is seeking a customer-facing professional to manage 100+ named accounts, driving renewals and expansion. You will use AI-powered tooling to understand customer needs, articulate Samsara’s value, and negotiate terms that work for both the customer and Samsara.

You will collaborate with Sales, Support, Deal Desk, Operations and Product to optimize outcomes and ensure long-term success for a diverse range of industries and geographies.