Remote Spanish-English Front Desk Assistant

HelpSquad, LLC; United States; Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Direct client training provided

Dedicated Account Manager as your main

Stable, long-term placement with U.S.-

Exposure to multiple SaaS platforms

Job summary

HelpSquad, LLC is seeking a bilingual Spanish-English Front Desk Virtual Assistant to be the first point of contact for patients and provide professional administrative support remotely.

The role involves answering calls in English and Spanish, scheduling appointments, collecting patient information, sending forms, and directing questions to the appropriate team members. This is a 100% remote, U.S.-based opportunity with training and ongoing support.

Qualifications

• Fluent in English and Spanish, both written and spoken.
• Excellent verbal communication and phone etiquette.
• Previous front desk, receptionist, customer service, or healthcare experience preferred.

Responsibilities

• Answer incoming calls from patients in English and Spanish
• Schedule, reschedule, and cancel appointments
• Collect and accurately enter patient information
• Send appropriate forms and documents to new patients
• Respond to general front-desk inquiries
• Route billing, insurance, medication, or other specialized questions to the appropriate team member
• Take accurate notes and document relevant information
• Provide a friendly, professional, and helpful patient experience
• Follow established procedures for handling confidential information
• Maintain patient privacy and follow HIPAA requirements
• Use the company's designated phone, email, scheduling, and electronic record systems

Skills

Bilingual Spanish-English

Front desk experience

Scheduling

Tools

EHR system

Scheduling software

Job description

HelpSquad, LLC is seeking a bilingual Spanish-English Front Desk Virtual Assistant to be the first point of contact for patients and provide professional administrative support remotely.

The role involves answering calls in English and Spanish, scheduling appointments, collecting patient information, sending forms, and directing questions to the appropriate team members. This is a 100% remote, U.S.-based opportunity with training and ongoing support.