Bilingual Spanish-English Front Desk Virtual Assistant

HelpSquad, LLC; United States; Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Direct client training provided

Dedicated Account Manager as your main

Stable, long-term placement with U.S.-

Exposure to multiple SaaS platforms

Job summary

HelpSquad, LLC is seeking a bilingual Spanish-English Front Desk Virtual Assistant to be the first point of contact for patients and provide professional administrative support remotely.

The role involves answering calls in English and Spanish, scheduling appointments, collecting patient information, sending forms, and directing questions to the appropriate team members. This is a 100% remote, U.S.-based opportunity with training and ongoing support.

Qualifications

• Fluent in English and Spanish, both written and spoken.
• Excellent verbal communication and phone etiquette.
• Previous front desk, receptionist, customer service, or healthcare experience preferred.

Responsibilities

• Answer incoming calls from patients in English and Spanish
• Schedule, reschedule, and cancel appointments
• Collect and accurately enter patient information
• Send appropriate forms and documents to new patients
• Respond to general front-desk inquiries
• Route billing, insurance, medication, or other specialized questions to the appropriate team member
• Take accurate notes and document relevant information
• Provide a friendly, professional, and helpful patient experience
• Follow established procedures for handling confidential information
• Maintain patient privacy and follow HIPAA requirements
• Use the company's designated phone, email, scheduling, and electronic record systems

Skills

Bilingual Spanish-English

Front desk experience

Scheduling

Tools

EHR system

Scheduling software

Job description

This is a remote position.

About the Role

We are looking for a Bilingual Spanish-English Front Desk Virtual Assistant to serve as the first point of contact for patients and provide professional administrative and front-desk support.

The ideal candidate is friendly, organized, detail-oriented, and comfortable communicating with patients in both English and Spanish. This role involves answering incoming calls, scheduling appointments, collecting patient information, sending forms, and directing questions to the appropriate team member.

Key Responsibilities

• Answer incoming calls from patients in English and Spanish
• Schedule, reschedule, and cancel appointments
• Collect and accurately enter patient information
• Send appropriate forms and documents to new patients
• Respond to general front-desk inquiries
• Route billing, insurance, medication, or other specialized questions to the appropriate team member
• Take accurate notes and document relevant information
• Provide a friendly, professional, and helpful patient experience
• Follow established procedures for handling confidential information
• Maintain patient privacy and follow HIPAA requirements
• Use the company's designated phone, email, scheduling, and electronic record systems

Requirements

• Fluent in English and Spanish, both written and spoken
• Excellent verbal communication and phone etiquette
• Previous front desk, receptionist, customer service, or healthcare experience preferred
• Strong organizational and attention-to-detail skills
• Comfortable handling multiple tasks and managing appointments
• Professional, friendly, and patient demeanor
• Able to handle confidential information appropriately
• Comfortable learning new software and systems
• Willing to complete HIPAA certification
• Experience working with Spanish-speaking patients

Preferred Experience

• Medical or healthcare front desk experience
• Experience scheduling appointments
• Experience working with an EHR or scheduling system
• Experience handling patient calls

Benefits

Compensation & Payments

• Competitive hourly rate
• On-time payments, every time
• Payments processed via Wise

Training & Support

• Direct client training provided — you are never thrown in blind
• Dedicated Account Manager as your point of contact
• Stable, long-term placement with a growing U.S.-based company
• Exposure to a wide range of modern SaaS platforms
• Potential for increased responsibilities as the company scales
• Tenure recognition for long-term team members
• Clear escalation paths — you always know who to go to

Work Environment

100% remote — work from home

U.S.-based company with structured operations

Stable, long-term account placements (not gig-style work)

Supportive team culture across all accounts

Growth & Experience

Build your U.S. industry experience

Exposure to multiple practice types and platforms

Potential for increased hours or additional accounts based on performance

Strengthen your resume with verified, legitimate U.S. client experience

Recognition

Tenure recognition for long-term team members

We value loyalty and recognize those who grow with us