Remote Spanish Bilingual Inbound Customer Service Agent

Velera; United States; Remote; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical & telemedicine

Dental & Vision

401k

HSA

EAP

Wellness program

Volunteer time off

Life Insurance

Job summary

Velera is seeking a Contact Center Agent I - Bilingual for remote work to support Credit Union employees and members. You will handle calls, access relevant tools, and strive to meet performance goals while representing Velera professionally.

The role requires bilingual English/Spanish communication, a high school diploma, and participation in ongoing product and procedure training. Training starts June 15th with second shift options available.

Qualifications

• High school diploma or equivalent.

Responsibilities

• Takes incoming calls from members.
• Navigates tools and resources to address member inquiries.
• Maintains a high level of service and meets performance targets.
• Maintains composure and a professional demeanor in difficult situations.
• Develops and maintains productive working relationships with team members.
• Promotes and maintains a positive image of Velera's Call Centers.
• Participates in product and procedure training and reviews resources to increase knowledge.

Skills

Bilingual English/Spanish

Customer service

Education

High school diploma or equivalent

Job description

Velera is seeking a Contact Center Agent I - Bilingual for remote work to support Credit Union employees and members. You will handle calls, access relevant tools, and strive to meet performance goals while representing Velera professionally.

The role requires bilingual English/Spanish communication, a high school diploma, and participation in ongoing product and procedure training. Training starts June 15th with second shift options available.