Spanish Bilingual Inbound Customer Service Representative- Remote

Velera; United States; Remote; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical & telemedicine

Dental & Vision

401k

HSA

EAP

Wellness program

Volunteer time off

Life Insurance

Job summary

Velera is seeking a Contact Center Agent I - Bilingual for remote work to support Credit Union employees and members. You will handle calls, access relevant tools, and strive to meet performance goals while representing Velera professionally.

The role requires bilingual English/Spanish communication, a high school diploma, and participation in ongoing product and procedure training. Training starts June 15th with second shift options available.

Qualifications

• High school diploma or equivalent.

Responsibilities

• Takes incoming calls from members.
• Navigates tools and resources to address member inquiries.
• Maintains a high level of service and meets performance targets.
• Maintains composure and a professional demeanor in difficult situations.
• Develops and maintains productive working relationships with team members.
• Promotes and maintains a positive image of Velera's Call Centers.
• Participates in product and procedure training and reviews resources to increase knowledge.

Skills

Bilingual English/Spanish

Customer service

Education

High school diploma or equivalent

Job description

Remote Full-time

Daily Drop — Subscriber Perk

Language learning

Spanish bilingual opportunity. Secure 55% off language mastery before starting.

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

Upcoming Training Start Dates:

June 15th; second shift schedules available

$18.41/hr + PERFORMANCE BONUS, Shift and Language Differential

The Opportunity

The Contact Center Agent I - Bilingual will be responsible for applying knowledge of Velera’s organization and products to provide courteous and efficient service to Credit Union employees and or Credit Union members. In addition, the Contact Center Agent I will be accountable for meeting performance targets and requirements for agent advancement via career path.

Day in the Life

• Takes incoming calls from members.

• Navigates tools and resources to properly address member inquiries.

• Maintains a high level of service with members and meets performance targets.

• Maintains composure and demonstrates a calm, professional position while adapting to difficult situations.

• Develops and maintains productive working relationships with team members.

• Promotes and maintains a positive, professional image of Velera's Call Centers.

• Participates in product and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire and increase product knowledge.

Qualifications

• High school diploma or equivalent.

About Velera

At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners. Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

Pay Equity

$15.00 - $18.03Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Community Volunteer Time Off

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following"EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here.

This role is currently not eligible for sponsorship.

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [e-mail] for assistance.

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·