Remote Spanish Bilingual Inbound Support Specialist

Velera; Northern (KY); Remoto; USD 25.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical with telemedicine

Dental and Vision

Paid Time Off (PTO)

12 Paid Holidays

401k with employer match

Health Savings Accounts (HSA)

Flexible Spending Accounts (FSA)

Mental Health and Well-being: EAP

Descrizione del lavoro

Velera is seeking a Spanish bilingual inbound Customer Service Representative for a remote role in the United States. The Contact Center Agent I will handle member inquiries, use multiple systems, and strive to meet performance targets while delivering friendly, accurate service.

Requirements include a high school diploma and strong communication in English and Spanish. The role offers a remote-first environment with shift options, a base pay of $18.96 per hour plus bonuses and language

Competenze

• High school diploma or equivalent.
• Some post high school education desirable.
• Strong customer service skills and clear communication in English.

Mansioni

• Take incoming calls from members and provide courteous service.
• Navigate tools to address inquiries and meet performance targets.
• Maintain a professional, calm demeanor in challenging situations.
• Participate in training and expand product knowledge.

Formazione

High school diploma or equivalent

Strumenti

Word

Excel

Outlook

English comprehension

Descrizione del lavoro

Velera is seeking a Spanish bilingual inbound Customer Service Representative for a remote role in the United States. The Contact Center Agent I will handle member inquiries, use multiple systems, and strive to meet performance targets while delivering friendly, accurate service.

Requirements include a high school diploma and strong communication in English and Spanish. The role offers a remote-first environment with shift options, a base pay of $18.96 per hour plus bonuses and language