Bilingual Spanish Fraud Detection Rep- REMOTE - July 27th, 2026

Velera; United States; Remote; USD 21,000 - 25,000; Full time

Benefits offered by this job

Starting pay: $18.41/hour + bonus

Spanish language differential $1.00/hr

Job summary

Velera is a premier payments credit union service organization (CUSO) and fintech provider. Velera seeks a Fraud Detection Agent I - Bilingual to process fraud cases and provide courteous service to Credit Union employees and members from a remote-USA setting.

You will take calls, review cases for credit/debit activity, and use Falcon Fraud Detection to prevent losses. You’ll work toward performance targets and grow through Velera’s career path.

Qualifications

• High school diploma or equivalent required; post-secondary education is a plus.
• Experience in fraud detection or investigation preferred.
• Call center or customer service experience desirable.

Responsibilities

• Handle inbound and outbound calls for fraud detection.
• Monitor and process fraud cases to identify suspicious activity.
• Utilize Falcon Fraud Detection System to mitigate losses.
• Meet performance targets and participate in career growth opportunities.

Skills

Basic Computer Skills (Word, Excel, O

Customer service skills

Fraud detection case processing

Main queue management

Verbal and written communication

Analytical thinking

Judgment and decision making

Teamwork and independence

Education

High school diploma or equivalent

Some post-high school education desirable

1 year fraud detection experience

6 months customer service or call center experience

Tools

Fraud Detection systems (Falcon)

Mainframe/legacy terminals (3270)

Springboard

VIP queues

Job description

Remote-USA

Join the People Helping People

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

Upcoming Training Start Dates:

• July 27th, 2026
• Second shift schedules available

Pay and Bonus

• Starting Pay: $18.41 + BONUS
• Spanish Bilingual Representatives will receive an additional $1.00/hr language differential.

The Opportunity

TheFraud Detection Agent I - Bilingual will be responsible for applying knowledge of Velera’s organization and skills to process Fraud Detection cases providing consistent high quality, courteous, and efficient service to Credit Union employees and or Credit Union members. Responsibilities include placing outbound calls, responding to inbound calls, monitoring and working complex cases for credit and debit accounts to identify fraudulent activity and prevent potential high-dollar liability. Fraud Detection mitigates member and credit union losses via the Falcon Fraud Detection System. In addition, the Contact Center Fraud Detection Agent I will be accountable for meeting performance targets and requirements for agent advancement via career path.

Day in the Life

• Takes incoming calls and outbound calls.
• Navigates tools and resources to properly address case inquiries.
• Monitoring and working cases for credit and debit accounts to identify fraudulent activity.
• Multi-task across various systems to mitigate cardholder and credit union losses.
• Maintains a high level of service with members and meets performance targets.
• Communicate trends and training opportunities to management.
• Maintains composure and demonstrates a calm, professional position while adapting to difficult situations.
• Develops and maintains productive working relationships with team members.
• Promotes and maintains a positive, professional image of Velera's Call Centers.
• Participates in skills and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire and increase product knowledge.

Education

• High school diploma or equivalent.
• Some post high school education desirable.
• Minimum of one year experience in fraud detection and/or fraud investigation preferred.
• Minimum six months experience in a customer service or call center experience preferred.

Physical Demands

• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear
• Specific vision abilities required by this job include close vision
• Ability to occasionally lift/move up to 25 pounds
• Individuals with a disability who are otherwise able to perform the essential functions of the job may request a reasonable accommodation through the Human Resources department.

Supervisory Responsibility

None

Work at Home Technology Requirements

• A secure home office environment that is free from background noise and distractions
• Proven and reliable private internet connection that is not supplied by the use of cellular data (hot spot)
• Cable or fiber connections are preferred
• Internet service download speeds must be at least 100 Mbps download and 30 Mbps upload consistently- check your download speed using a speed test. To test your home internet from your personal computer at home, typewww.speedtest.netinto the web browser of your personal computer.
• Your computer will need to be hardwired and connected directly to your modem via an Ethernet cord. Velera will provide a standard-length Ethernet cord.
• Access to a smart device (phone or tablet) with OS version 8.0 or greater or for Apple device IOS version 15.0 or greater (device cannot be rooted or jailbroken)
• Velera reserves the right to request proof of internet provider, speed, and service package from the representative

Knowledge, Skills, & Abilities

• Basic Computer Skills using Word, Excel, Outlook.
• Strong customer service skills.
• Fraud Detection case processing application
• Main queue collection
• Starstation
• 3270
• Springboard
• Separate Entity
• FTQ
• VIP, Travel Strat Queue
• Clear verbal communication, written communication, and reading comprehension in English.
• Ability to accurately interpret information as well as demonstrate problem solving and analytical thinking skills.
• Application of good judgment and decision making.
• Ability to work efficiently both independently and as part of a team.
• While performing duties of this job, employee is regularly required to do the following: read, write, simple arithmetic, draw conclusions from written or computer-generated materials, analyze data or report information 5-8 hours per shift.

About Velera

At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.

Pay Equity

$15.00 - $18.03

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.