Remote Spanish Bilingual Customer Support Agent

Senture, LLC; United States; Remote; USD 19,000 - 25,000; Full time

Benefits offered by this job

Equipment provided

Job summary

Senture, LLC seeks a remote, Spanish bilingual customer support agent to join a nationwide, 24/7 operation. The role involves multi-channel inquiries, accurate information delivery, and proactive documentation of customer interactions.

Candidates must pass background checks and demonstrate strong communication and data-entry skills. Ideal applicants have at least two years in customer service, the ability to navigate multiple systems, and a commitment to confidentiality and high-quality service

Qualifications

• High school diploma or GED required.
• Must be a U.S. Citizen or Permanent Resident.
• Minimum of two (2) years of customer service experience, preferably in a contact center or telephone support environment.
• Demonstrated proficiency in the English language, including verbal and written communication.
• Strong customer service and interpersonal skills.
• Ability to successfully pass background investigation and drug screen
• Proficient keyboarding and data entry skills.
• Basic computer proficiency, including the ability to navigate multiple systems and applications simultaneously.

Responsibilities

• Respond to customer inquiries through multiple communication channels, including phone, email, text, chat, IVR/self-service tools, and other assigned platforms.
• Provide clear, accurate information using approved knowledge-base articles, standard operating procedures, and work instructions.
• Deliver Tier 1 customer support, including information services, referrals, order intake and fulfillment, comments and complaints handling, service requests, emergency inquiry support, and escalation routing.
• Accurately document customer information, cases, and interactions in designated systems and route inquiries to the appropriate support channels when needed.
• Assess customer needs, resolve inquiries within established authority, and elevate unresolved issues in accordance with program procedures.
• Handle crisis, emergency, sensitive, confidential, or challenging customer interactions professionally and with discretion.
• Meet established standards for call handling, service quality, response times, accuracy, documentation, and customer satisfaction.
• Complete required cross-training across programs, services, and communication channels to support operational needs.
• Participate in required training, coaching, quality assurance monitoring, and performance improvement activities.
• Work assigned shifts within a 24x7x365 customer support environment serving multiple programs and service lines.
• Shift and schedule adherence.

Skills

Bilingual Spanish

Customer service

Communication skills

Attention to detail

Multitasking

Education

High school diploma or GED

Job description

Senture, LLC seeks a remote, Spanish bilingual customer support agent to join a nationwide, 24/7 operation. The role involves multi-channel inquiries, accurate information delivery, and proactive documentation of customer interactions.

Candidates must pass background checks and demonstrate strong communication and data-entry skills. Ideal applicants have at least two years in customer service, the ability to navigate multiple systems, and a commitment to confidentiality and high-quality service