Remote Bilingual Spanish/English Support Specialist

Teleperformance USA; Connecticut; Remote; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Employee discounts

Job summary

Teleperformance USA is seeking a bilingual Spanish/English Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professionalism in a fast-paced environment.

Role emphasizes excellent customer service, active listening, and careful handling of confidential information. Applicants must be 18+, have 6 months CS experience, and be able to type 25+ wpm. Remote opportunities available in select states.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Customer service

Typing speed 25 wpm

Communication skills

Education

High School diploma or equivalent

College degree preferred

Job description

Teleperformance USA is seeking a bilingual Spanish/English Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professionalism in a fast-paced environment.

Role emphasizes excellent customer service, active listening, and careful handling of confidential information. Applicants must be 18+, have 6 months CS experience, and be able to type 25+ wpm. Remote opportunities available in select states.