Remote Bilingual Insurance Customer Service Agent

Senture, LLC; United States; Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Paid training

Transfer program for future roles

Job summary

Senture, LLC is seeking a Federal Employee Insurance Customer Service Agent to assist customers with benefits enrollment, eligibility, and questions. You will handle inbound and outbound calls and guide users through web-based systems, delivering a positive experience.

This role requires English/Spanish bilingual proficiency and a commitment to accurate documentation. The position offers paid training, a Monday–Friday schedule within EST hours, and a temporary assignment through December, with a

Qualifications

• Bilingual in English/Spanish with reading/writing/speaking/translation capability.
• Strong verbal and written communication skills.
• Ability to multitask and navigate multiple databases or systems.

Responsibilities

• Answer customer inquiries with professional courtesy and provide exceptional service.
• Document inquiries in a database and verify customer information.
• Follow up with callers and use data to improve performance.

Skills

Bilingual EN/ES

Verbal and written communication

Multi-tasking

Computer & navigation skills

Education

High School Diploma or GED

Tools

Web-based systems

Dual monitors

Job description

Senture, LLC is seeking a Federal Employee Insurance Customer Service Agent to assist customers with benefits enrollment, eligibility, and questions. You will handle inbound and outbound calls and guide users through web-based systems, delivering a positive experience.

This role requires English/Spanish bilingual proficiency and a commitment to accurate documentation. The position offers paid training, a Monday–Friday schedule within EST hours, and a temporary assignment through December, with a