Remote Spanish Bilingual CSR — Customer Care Expert

Remote Jobs; Santa Fe (NM); Remote; USD 26,000 - 28,000; Full time

Benefits offered by this job

Paid Training

Work from home

401K Match

ICHRA

PTO

Job summary

Talentify is hiring Remote Customer Service Representatives to join our elite teams. This full-time, seasonal role offers paid training, work-from-home flexibility, and incentives for performance and attendance.

You will help customers find and enroll in health insurance via a state-of-the-art, cloud-based toolkit, delivering an exceptional experience. You’ll need strong communication, tech-savviness, and the ability to work independently from a private home workspace, with reliable high-speed

Qualifications

• Deliver the highest level of customer service experience consistently
• Manage customer accounts and provide technical support
• Application Data Entry
• Online chat inquiries as assigned
• Interpret and follow defined procedures and policies
• Creative problem-solving skills
• Flexibility and adaptability to changing projects and updates
• Time and task management (multitasking and task prioritization)
• Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams

Responsibilities

• Deliver the highest level of customer service experience consistently
• Manage customer accounts and provide technical support
• Application Data Entry
• Online chat inquiries as assigned
• Interpret and follow defined procedures and policies
• Creative problem-solving skills
• Flexibility and adaptability to changing projects and updates
• Time and task management (multitasking and task prioritization)
• Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
• Adhere to regulated guidelines for communications via all channels

Skills

Customer service

Technical support

Data entry

Online chat

Time management

Adaptability

Problem solving

Self-motivation

Home work

Tools

CRM systems

Job description

Talentify is hiring Remote Customer Service Representatives to join our elite teams. This full-time, seasonal role offers paid training, work-from-home flexibility, and incentives for performance and attendance.

You will help customers find and enroll in health insurance via a state-of-the-art, cloud-based toolkit, delivering an exceptional experience. You’ll need strong communication, tech-savviness, and the ability to work independently from a private home workspace, with reliable high-speed