Remote Bilingual Healthcare Support Agent

ResultsCX Named ‘Major Contender’ in Everest Group; Florida; Hybrid; USD 19,000 - 30,000; Full time

Job summary

ResultsCX is seeking a bilingual Healthcare Customer Service Representative to work remotely in the US. You will assist customers with questions about health insurance policies, benefits, account updates, and order-related requests, handling both inbound calls and outbound campaigns.

The seasonal role runs through December with potential for permanency for high performers. Ideal candidates are fluent in English and Spanish, can type 25 wpm, and have strong technical proficiency working across

Qualifications

• Education: High school diploma or GED required.
• Language: Fluent in English and Spanish.
• Typing: 25 words per minute.
• Technical: Intermediate/advanced proficiency with multiple systems.
• Availability: Open 8am–11pm EST, 7 days a week.

Responsibilities

• Assist ResultsCX customers with healthcare inquiries via phone and campaigns.
• Handle inbound calls and outbound outreach related to orders and policy questions.
• Maintain accurate customer records and follow privacy guidelines.

Skills

Bilingual English/Spanish

Typing 25 wpm

Technical proficiency

Availability 8am-11pm EST

Education

High school diploma or GED

Job description

ResultsCX is seeking a bilingual Healthcare Customer Service Representative to work remotely in the US. You will assist customers with questions about health insurance policies, benefits, account updates, and order-related requests, handling both inbound calls and outbound campaigns.

The seasonal role runs through December with potential for permanency for high performers. Ideal candidates are fluent in English and Spanish, can type 25 wpm, and have strong technical proficiency working across