Remote Solution Architect: Field Service SaaS

Zinier; Palo Alto (CA); Hybrid; GBP 75,000 - 110,000; Full time

Job summary

Zinier is seeking a Solution Architect to transform complex technical requirements into structured, customer-centric solutions. You will lead with Field Service Management expertise and collaborate across global teams to optimize product delivery.

You will thrive in an agile environment, document implementations, and guide customer programs from design through post-launch support, impacting frontline workers worldwide.

Qualifications

• 6–12 years of SaaS experience in professional services or client-facing roles.
• Experience in Field Service Management is required.
• Experience delivering solutions in an Agile environment.
• Strong knowledge of enterprise applications, workflows, integrations, and databases.
• Excellent English communication across diverse stakeholders.

Responsibilities

• Gather and analyze business and technical requirements, define solution scope, and document processes.
• Facilitate workshops, customer meetings, and design sessions to align stakeholders on solution design.
• Collaborate with product, development, and cross-functional teams to design scalable, customer-aligned solutions.
• Define and maintain technical implementation documentation (e.g., Low-Level Designs).
• Evaluate, configure, and customize product features while ensuring integration and implementation best practices.
• Troubleshoot technical issues, propose solutions, and provide post-implementation support.
• Contribute insights to continuously improve Zinier’s product roadmap and delivery methodology.

Skills

SaaS experience

Field Service Mgmt

Agile environment

JIRA & Confluence

JavaScript

JSON

Data modeling

English proficiency

Tools

JIRA

Confluence

Job description

Zinier is seeking a Solution Architect to transform complex technical requirements into structured, customer-centric solutions. You will lead with Field Service Management expertise and collaborate across global teams to optimize product delivery.

You will thrive in an agile environment, document implementations, and guide customer programs from design through post-launch support, impacting frontline workers worldwide.