Remote Field Service Solutions Architect

Zinier; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Zinier is seeking a Solution Architect to transform complex field-service requirements into scalable, customer-centric solutions. You will work in a global, agile context to optimize our platform for frontline workers and the teams that support them.

The role emphasizes collaboration with product, development, and customers, defining system specifications, and delivering architecture that scales with evolving product roadmaps. Fluency in English is essential.

Qualifications

• 6-12 years of SaaS experience in professional services or client-facing roles.
• Proven experience in Field Service Management (required).
• Background in high-growth startups with evolving product roadmaps (preferred).
• Creative problem-solving skills for addressing product gaps and business challenges.
• Experience delivering solutions in an Agile environment.
• Strong technical knowledge of enterprise applications, workflows, integrations, and databases.
• Working knowledge of data models, JavaScript, and JSON.
• Exceptional communication skills in English, with the ability to engage with stakeholders across diverse levels and backgrounds.
• High attention to detail, reliability, and follow-through.

Responsibilities

• Partner with lead solution architects to gather and analyze business and technical requirements, define solution scope, and document processes.
• Facilitate workshops, customer meetings, and design sessions to align stakeholders on solution design.
• Collaborate closely with product, development, and cross-functional teams to design scalable, customer-aligned solutions.
• Define and maintain technical implementation documentation (e.g., Low-Level Designs).
• Evaluate, configure, and customize product features while ensuring integration and implementation best practices.
• Troubleshoot technical issues, propose solutions and propose solutions, and provide post-implementation support.
• Contribute insights to continuously improve Zinier's product roadmap and delivery methodology.

Skills

SaaS experience

Field Service Management

Agile environment

Enterprise applications

Workflows

Integrations

Databases

English communication

Tools

JIRA

Confluence

Job description

Zinier is seeking a Solution Architect to transform complex field-service requirements into scalable, customer-centric solutions. You will work in a global, agile context to optimize our platform for frontline workers and the teams that support them.

The role emphasizes collaboration with product, development, and customers, defining system specifications, and delivering architecture that scales with evolving product roadmaps. Fluency in English is essential.