Remote Solution Architect — Client Partnerships

Remote; San Francisco (CA); Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Remote work

Job summary

Zinier is seeking a Solution Architect to transform complex technical requirements into well-structured, customer-centric solutions. You’ll define system specifications for Field Service Management and identify opportunities to optimize solutions in dynamic environments.

Join a global, agile team and collaborate with product, development, and customers to design scalable architectures, document implementations, and contribute to Zinier's product roadmap and delivery methodology.

Qualifications

• 6–12 years of SaaS experience in professional services or client-facing roles.
• Proven Field Service Management experience (required).
• Background in high-growth startups with evolving product roadmaps (preferred).
• Creative problem-solving for product gaps and business challenges.
• Experience delivering solutions in an Agile environment.
• Familiarity with JIRA, Confluence, or equivalents.

Responsibilities

• Gather and analyze business and technical requirements; define solution scope.
• Facilitate workshops and design sessions with stakeholders.
• Collaborate with product, development, and cross-functional teams to design scalable solutions.
• Define and maintain technical implementation documentation (e.g., Low-Level Designs).
• Evaluate, configure, and customize product features; ensure integration best practices.
• Troubleshoot issues and provide post-implementation support.
• Contribute insights to the product roadmap and delivery processes.

Skills

SaaS experience

Field Service Management

Agile environment

JIRA

Confluence

Enterprise apps

Workflows & integrations

Databases knowledge

Data models

JavaScript

JSON

English communication

Attention to detail

Tools

JIRA

Confluence

Job description

Zinier is seeking a Solution Architect to transform complex technical requirements into well-structured, customer-centric solutions. You’ll define system specifications for Field Service Management and identify opportunities to optimize solutions in dynamic environments.

Join a global, agile team and collaborate with product, development, and customers to design scalable architectures, document implementations, and contribute to Zinier's product roadmap and delivery methodology.