Remote Field Service Solutions Architect

Zinier; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Zinier in the United Kingdom is seeking a seasoned Solution Architect to translate complex technical requirements into scalable, customer-focused solutions for field service management. You will work with product, development, and client teams to define scope, document designs, and ensure alignment with business goals.

In this role, you will facilitate workshops, drive implementation best practices, and contribute to the product roadmap while thriving in an agile, globally distributed

Qualifications

• 6–12 years of SaaS experience in professional services or client-facing roles.
• Proven experience in Field Service Management (required).
• Background in high-growth startups with evolving product roadmaps (preferred).
• Creative problem-solving skills for addressing product gaps and business challenges.
• Experience delivering solutions in an Agile environment.
• Familiarity with project management tools such as JIRA, Confluence, or equivalents.

Responsibilities

• Partner with lead solution architects to gather and analyze business and technical requirements, define solution scope, and document processes.
• Facilitate workshops, customer meetings, and design sessions to align stakeholders on solution design.
• Collaborate closely with product, development, and cross‑functional teams to design scalable, customer‑aligned solutions.
• Define and maintain technical implementation documentation (e.g., Low‑Level Designs).
• Evaluate, configure, and customize product features while ensuring integration and implementation best practices.
• Troubleshoot technical issues, propose solutions, and provide post‑implementation support.
• Contribute insights to continuously improve Zinier’s product roadmap and delivery methodology.

Skills

SaaS experience

Field Service Management

Agile methodology

English communication

Creative problem solving

Enterprise applications

Data models

Tools

JIRA

Confluence

APIs

Job description

Zinier in the United Kingdom is seeking a seasoned Solution Architect to translate complex technical requirements into scalable, customer-focused solutions for field service management. You will work with product, development, and client teams to define scope, document designs, and ensure alignment with business goals.

In this role, you will facilitate workshops, drive implementation best practices, and contribute to the product roadmap while thriving in an agile, globally distributed