Senior Client Partner - Field Service SaaS Solutions (Remote)

Zinier; United States; Hybrid; USD 120,000 - 170,000; Full time

Job summary

Zinier is seeking a Solution Architect to transform complex technical requirements into scalable, customer‑centric solutions for frontline workers. You will work in a hybrid US team, defining system specs, documenting processes, and guiding product and development teams through implementation.

You’ll join a fast‑moving, global company focused on transforming field service management with agile delivery, strong collaboration, and modern enterprise integrations.

Qualifications

• Experience in Field Service Management is required.
• Experience delivering solutions in an Agile environment.
• Background in high-growth startups with evolving product roadmaps is a plus.
• Ability to gather and analyze business and technical requirements.

Responsibilities

• Partner with lead solution architects to gather and analyze business and technical requirements, define solution scope, and document processes.
• Facilitate workshops, customer meetings, and design sessions to align stakeholders on solution design.
• Collaborate with product, development, and cross-functional teams to design scalable, customer-aligned solutions.
• Define and maintain technical implementation documentation (e.g., Low-Level Designs).
• Evaluate, configure, and customize product features while ensuring best practices.
• Troubleshoot technical issues and provide post-implementation support.
• Contribute insights to improve Zinier’s product roadmap and delivery methodology.

Skills

SaaS experience

Field Service Management

Agile

JIRA

Confluence

English communication

Spanish (business)

JSON

JavaScript

Data models

Tools

JIRA

Confluence

Job description

Zinier is seeking a Solution Architect to transform complex technical requirements into scalable, customer‑centric solutions for frontline workers. You will work in a hybrid US team, defining system specs, documenting processes, and guiding product and development teams through implementation.

You’ll join a fast‑moving, global company focused on transforming field service management with agile delivery, strong collaboration, and modern enterprise integrations.