Remote Solution Architect — Field Service SaaS Delivery

Zinier Inc; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Zinier Inc. is seeking a Solution Architect in the United States to transform complex technical requirements into well-structured, customer-centric Field Service Management solutions.

You will thrive in agile, global teams and drive optimization of solutions across the organization. You will partner with product, development, and cross-functional teams to design scalable, customer-aligned solutions, document implementations, and contribute to Zinier’s product roadmap and delivery practices.

Qualifications

• 6–12 years of SaaS experience in professional services or client-facing roles.
• Proven experience in Field Service Management is required.
• Background in high-growth startups with evolving product roadmaps (preferred).
• Experience delivering solutions in an Agile environment.
• Strong communication skills and ability to engage with stakeholders across global teams.

Responsibilities

• Partner with lead solution architects to gather and analyze business and technical requirements, define solution scope, and document processes.
• Facilitate workshops, customer meetings, and design sessions to align stakeholders on solution design.
• Collaborate closely with product, development, and cross-functional teams to design scalable, customer-aligned solutions.
• Define and maintain technical implementation documentation (e.g., Low-Level Designs).
• Evaluate, configure, and customize product features while ensuring integration and implementation best practices.
• Troubleshoot technical issues, propose solutions, and provide post-implementation support.
• Contribute insights to continuously improve Zinier’s product roadmap and delivery methodology.

Skills

SaaS experience

Field Service Management

Agile delivery

Stakeholder communication

JIRA & Confluence

JavaScript & JSON

English communication

Spanish (business)

Tools

JIRA

Confluence

Job description

Zinier Inc. is seeking a Solution Architect in the United States to transform complex technical requirements into well-structured, customer-centric Field Service Management solutions.

You will thrive in agile, global teams and drive optimization of solutions across the organization. You will partner with product, development, and cross-functional teams to design scalable, customer-aligned solutions, document implementations, and contribute to Zinier’s product roadmap and delivery practices.