Remote Software Training & Support Specialist

Focal Tech Inc; State College (Centre County); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Simple IRA Retirement plan with 3% 1"-

Dental, Vision and AFLAC options

Paid Time Off

Job summary

LunchTime Software, LLC is seeking a training and customer support specialist to deliver remote and on-site training to K-12 district customers worldwide. You will support customers via email and phone, log issues in CRM, test new releases, and update user manuals.

The role requires clear communication to a non-technical audience and the ability to manage multiple tasks in a fast-paced environment. The position offers health insurance, retirement plan with company match, dental/vision options,

Qualifications

• Ability to work in a team and independently.
• Experience delivering training in remote or on-site environments.
• Strong communication skills to explain technical concepts to non-technical audiences.

Responsibilities

• Provide remote and on-site training to new and existing customers.
• Provide customer support to existing customers via email and phone
• Log all customer support requests/issues into CRM software
• Testing of new product releases
• Update software manuals and documentation

Skills

Teamwork

Training delivery

Communication for non-technical users

Tools

Microsoft Office

Job description

LunchTime Software, LLC is seeking a training and customer support specialist to deliver remote and on-site training to K-12 district customers worldwide. You will support customers via email and phone, log issues in CRM, test new releases, and update user manuals.

The role requires clear communication to a non-technical audience and the ability to manage multiple tasks in a fast-paced environment. The position offers health insurance, retirement plan with company match, dental/vision options,