Remote SaaS Support Specialist I

Momentus; Raleigh, Northern (NC, KY); Hybrid; USD 52,000 - 70,000; Full time

Job summary

Momentus is seeking a Support Specialist to assist clients with technical support via emails, calls and online training. You will test new features, help with account setup, provide training, and relay client feedback to the product team.

Ideal candidates have 2+ years in customer service at a SaaS company, strong communication, and proficiency with Microsoft Office and SQL/ reporting tools such as Crystal Reports or DevExpress. Remote role in the U.S.

Qualifications

• 2+ years of customer service in a high growth SaaS company.
• Excellent phone and email communication skills.
• Proficient in Microsoft Office suite.
• Experience with report writing tools and relational databases preferred.
• Availability for on-call support over the weekend a few times a year.

Responsibilities

• Become an expert user on Momentus software and keep up to date with new features.
• Resolve software errors with customers and the development team.
• Test new functionality and bug fixes prior to release.
• Escalate unresolved requests to a Senior Support Specialist.
• Provide user training on specific features or modules.
• Maintain and oversee file server cleanup and maintenance.
• Build local Momentus sites for testing.
• Be a trusted resource for key accounts.
• Educate and develop existing customer accounts.
• Demonstrate new features and use cases; assist with configuration and notifications.

Skills

Customer service

Phone / Email

SQL basics

Excel

Tools

DevExpress

Crystal Reports

MS Access

SQL

Job description

Momentus is seeking a Support Specialist to assist clients with technical support via emails, calls and online training. You will test new features, help with account setup, provide training, and relay client feedback to the product team.

Ideal candidates have 2+ years in customer service at a SaaS company, strong communication, and proficiency with Microsoft Office and SQL/ reporting tools such as Crystal Reports or DevExpress. Remote role in the U.S.