Software Trainer

Focal Tech Inc; State College (Centre County); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Simple IRA Retirement plan with 3% 1"-

Dental, Vision and AFLAC options

Paid Time Off

Job summary

LunchTime Software, LLC is seeking a training and customer support specialist to deliver remote and on-site training to K-12 district customers worldwide. You will support customers via email and phone, log issues in CRM, test new releases, and update user manuals.

The role requires clear communication to a non-technical audience and the ability to manage multiple tasks in a fast-paced environment. The position offers health insurance, retirement plan with company match, dental/vision options,

Qualifications

• Ability to work in a team and independently.
• Experience delivering training in remote or on-site environments.
• Strong communication skills to explain technical concepts to non-technical audiences.

Responsibilities

• Provide remote and on-site training to new and existing customers.
• Provide customer support to existing customers via email and phone
• Log all customer support requests/issues into CRM software
• Testing of new product releases
• Update software manuals and documentation

Skills

Teamwork

Training delivery

Communication for non-technical users

Tools

Microsoft Office

Job description

LunchTime Software, LLC, is a leading provider of cafeteria data management software solutions for K-12 school districts worldwide. Visit our website at www.lunchtimesoftware.comfor more information on the products and services we offer.

Position Details

• Provide remote and on-site training to new and existing customers
• Provide customer support to existing customers via email and phone
• Log all customer support requests/issues into CRM software
• Testing of new product releases
• Update software manuals and documentation

Requirements

• Ability to work as a team and independently
• Demonstrated experience training in a remote or on-site environment
• Basic computer knowledge and familiarity with Microsoft Office products (Word, Excel, etc.)
• Ability to communicate with a non-technical audience both verbally and written
• Ability to prioritize and handle multiple assignments at any given time
  

Benefits

• Health Insurance through Geisinger with a company contribution towards the monthly premium
• Simple IRA Retirement plan through Edward Jones with a 3% company match.
• Employee-paid Dental, Vision and AFLAC options
• Paid Time Off