Remote Software TAM Leader

Axon; Atlanta (GA); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Competitive salary and 401(k) with employer match

Discretionary paid time off

Paid parental leave

Fitness programs

Emotional & mental wellness support

Job summary

Axon is hiring a Manager for Software Technical Account Managers in Atlanta, Georgia. This role focuses on leading a team that engages closely with public safety agencies, ensuring deployment and technical support for Axon’s software and hardware products. The ideal candidate will have over eight years in customer-facing technical delivery and extensive experience in managing distributed teams. This is a hands-on leadership role that offers remote work with travel opportunities and an emphasis on performance management. Axon is committed to diversity and inclusion in hiring.

Qualifications

• 8+ years in customer-facing technical delivery.
• 5+ years leading senior individual contributors.
• Experience scaling execution through distributed teams.
• Ability to engage with senior stakeholders confidently.
• Broad technical fluency in hardware and software deployments.

Responsibilities

• Lead and develop a team of Technical Account Managers.
• Ensure consistent delivery of hardware and software implementations.
• Serve as escalation point for high-visibility situations.
• Drive performance metrics and improve operational outcomes.
• Provide leadership support during critical incidents.

Skills

Customer-facing technical delivery

Program management

Executive presence

Data-driven leadership

Understanding of SaaS platforms

Job description

Axon is hiring a Manager for Software Technical Account Managers in Atlanta, Georgia. This role focuses on leading a team that engages closely with public safety agencies, ensuring deployment and technical support for Axon’s software and hardware products. The ideal candidate will have over eight years in customer-facing technical delivery and extensive experience in managing distributed teams. This is a hands-on leadership role that offers remote work with travel opportunities and an emphasis on performance management. Axon is committed to diversity and inclusion in hiring.